Refund policy
At Karevalox, your satisfaction and confidence in every purchase matter to us. If something about your order is not quite right, our customer support team is ready to assist.
1. Return Eligibility & Timeframe
We offer a 30-day return period, which means you have 30 days from the date your item is delivered to request a return.
To be eligible for a return:
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The item must be unworn, unused, and remain in the same condition in which it was received
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All original packaging, tags, and any included accessories must be returned with the product
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Valid proof of purchase, such as your order confirmation or receipt, must be provided
2. How to Start a Return
To begin a return request, please contact us at:
support@karevalox.com
If your return is approved:
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We will provide a return shipping label
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We will send instructions explaining where and how your package should be returned
Important:
Items returned without prior authorization from our team will not be accepted.
3. Damages, Defects & Incorrect Items
Please inspect your clothing, accessories, bags, jewelry, and other purchased items promptly after your order arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at
support@karevalox.com so our team can review the issue and work with you toward an appropriate solution promptly.
4. Exceptions / Non-Returnable Items
The following products are not eligible for return:
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Perishable goods (if applicable)
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Customized or personalized products
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Personal care or hygiene-related items
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Original shipping charges paid at checkout
We are also unable to accept returns for:
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Sale or clearance merchandise
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Gift cards
If you are unsure whether a particular product qualifies for a return, please contact us before submitting your request.
5. Exchanges
At this time, we do not offer direct exchanges.
The fastest way to receive a different size, color, style, or replacement item is to:
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Return the original product after your return request has been approved
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Place a separate new order
This process helps reduce unnecessary delays in fulfillment and delivery.
6. European Union – 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days without providing a reason.
Returned merchandise must:
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Be unworn, unused, and remain in its original condition
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Include all original packaging and tags
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Include valid proof of purchase
7. Refunds
Once your returned item has been received and inspected:
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We will notify you whether your refund has been approved or declined
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If approved, the refund will be issued to your original payment method within 10 business days
Please note:
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Your bank or credit card provider may require additional time to process and display the refund
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If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@karevalox.com
8. Refused Shipments & Dispute Resolution
If you need to cancel an order or request a refund, please contact us immediately at
support@karevalox.com
Please avoid initiating a chargeback with your bank before giving us an opportunity to review and resolve the matter, as this may significantly delay the resolution process. We are committed to addressing legitimate order and refund concerns directly, fairly, and efficiently.
9. Late or Missing Refunds
If your refund has not yet appeared:
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Check your bank account again
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Contact your credit card provider, as refund processing times may vary
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Contact your bank to confirm whether the refund is still pending
If you have completed these steps and your refund still has not appeared, please contact us at support@karevalox.com
10. Return Address
You must obtain a return shipping label from us before sending any product back.
HONGKONG HOMIE CO., LIMITED
RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG