FAQ
Frequently Asked Questions (FAQ)
Welcome to the Karevalox FAQ page! Here you’ll find answers to some of the questions our customers ask most frequently. If you cannot find the information you need, please contact our support team at support@karevalox.com and include your Order Number and Order Email so we can assist you more efficiently.
Ordering & Payments
Q: How can I apply a discount code?
You can enter a discount code during checkout by following these steps:
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Add the fashion items, accessories, or other products you would like to purchase to your cart.
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Select PAY WITH DEBIT/CREDIT CARD to continue. (This applies whether you choose PayPal or a credit/debit card.)
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On mobile, tap Show order summary and enter your discount code. On desktop, enter the code in the designated field shown on the right side of the checkout page.
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Complete your purchase using your preferred payment method.
Q: What payment methods do you accept?
We support several secure payment options, including:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: How much does shipping cost?
Our standard international shipping fee is generally USD $5.99. The final shipping charge may vary depending on your destination and any promotions available at the time of purchase. The exact shipping cost will be displayed at checkout before you complete your order.
Shipping & Delivery
Q: Do you offer international shipping?
Yes! We deliver to most countries worldwide. Depending on product availability and your delivery destination, your order may be fulfilled from one of our available distribution locations.
Q: How long does delivery take?
Estimated delivery generally takes approximately 10–20 business days after your order has been processed and shipped.
Q: How can I track my order?
Once your order leaves our fulfillment facility, you will receive a shipping confirmation email containing your tracking number. You can use the tracking details in that email to follow your package.
Q: Why hasn’t my tracking information updated?
Tracking information may take approximately 24–48 hours to become active after your shipping confirmation is sent. It is also normal for tracking updates to temporarily pause while your package is moving between carrier facilities.
Q: Why did I receive only part of my order?
If your order includes multiple fashion items, accessories, or other products, some items may occasionally be shipped separately from different fulfillment locations. When this occurs, you may receive individual tracking numbers for each package by email.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number?
Requests to update this information should be submitted as soon as possible. Please contact us immediately at support@karevalox.com with the subject line “Urgent: Address Change”.
Please provide:
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Your Order Number
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Order Email
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Updated shipping information
We will make reasonable efforts to update your details if your order has not yet entered processing or fulfillment. Once your order has shipped, we are generally unable to modify the delivery information. In certain situations, you may also need to contact the shipping carrier directly.
Q: Can I change the items in my order?
If you need to change the size, color, quantity, style, or another order detail, please email us immediately at support@karevalox.com with the subject line “Urgent: Order Change.”
Please include:
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Your Order Number
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Order Email
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Details of the changes you would like to request
Changes can only be made if your order has not yet entered the fulfillment process.
Q: Can I cancel my order?
If your order has not yet entered fulfillment or been shipped, please contact us as soon as possible to request cancellation.
We cannot guarantee that cancellation will be available once processing has begun. Orders that have already been shipped generally cannot be canceled and may need to be returned after delivery in accordance with our Return & Refund Policy.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry your order arrived damaged. Please contact support@karevalox.com and provide:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged fashion item, accessory, or product
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A photo of the shipping package
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A photo of the shipping label
Please keep the item and all original packaging until our customer service team has completed its review.
Q: My item has a quality issue or defect.
Product quality is important to us. Please email support@karevalox.com with your Order Number, Order Email, and clear photos or video showing the defect or quality issue.
Our support team will review the information you provide and determine an appropriate resolution.
Q: I received the wrong item or something is missing.
We apologize for the inconvenience. Please contact us at support@karevalox.com and include:
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Your Order Number
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Order Email
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A photo or video showing the items you received
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A photo of the shipping package and shipping label
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A description of the incorrect or missing item
We will review the information provided and work to resolve the issue as quickly as reasonably possible.
Account & Communication
Q: I didn’t receive an order confirmation email.
Please check your spam or junk email folder first.
If you still cannot locate the confirmation email, contact support@karevalox.com using the email address associated with your order. Include your name and any available order details so our team can help locate your purchase.
Q: I haven’t received my tracking number yet.
Tracking details are generally sent once your order has finished processing and has been shipped.
Please check your spam or junk folder first. If your order has already been processed and you still have not received tracking information, contact us at support@karevalox.com for assistance.